Returns and Refunds Information

Jaore, we are committed to making sure you are happy with your purchase. If you are not fully satisfied with your order, we are here to help. This page explains how our return and refund process works so everything is clear and easy to understand.

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return or refund. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. You will also need proof of purchase, usually your order confirmation email.

To start a return, you need to contact us at hello@jaore.com or call us at +1 850 600 3949. Please include your order number, the item you want to return or exchange, and the reason for the return. If the item is damaged or incorrect, you can also include photos to help us review the issue. Once your return request is approved, we will send you instructions and a return label. Items sent back without approval will not be accepted.

When submitting a return, please include your name, order number, and address. You should also clearly explain the reason for the return, such as wrong size, damaged item, or not as described. All returned items must be in new condition with original tags and packaging. If the item is defective, please include a description and photos of the issue so we can help you faster. You should also include tracking information so we can monitor the return shipment.

Once we receive your return request, our customer service team will respond within 2 business days with the next steps.

Some items are eligible for return within 30 days of purchase as long as they are unused and in resellable condition. Items must also be returned in their original packaging with all tags attached.

If the return is due to our mistake, such as sending the wrong item or a defective product, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping costs unless stated otherwise.

Some items cannot be returned. These include gift cards and any discounted or sale items, if applicable.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include clear photos of the item and packaging so we can review the issue. We will work quickly to offer a replacement or refund.

We also allow exchanges for different sizes or variants when available. Once your exchange request is approved, we will send the replacement item.

You can cancel your order only before it has been shipped. We usually begin processing orders within 12 hours, so cancellations must be requested as soon as possible. Once the order has entered the shipping process, it cannot be canceled.

If your order has not arrived within 45 business days, you may be eligible for a full refund or reshipment. This is our delivery protection policy. However, we do not offer refunds based only on preferred delivery dates or timing.

Refunds can be issued either to your original payment method or as store credit, depending on the situation and your preference where applicable.

Once we receive and inspect your returned item, we will notify you by email about whether your refund has been approved. If approved, the refund will be processed within 5 to 7 business days.

If you need help returning an item, you can follow the instructions sent by email after your return is approved. You can also contact us at any time for help with shipping your return.

If you have any questions about returns or refunds, you can contact us at Jaore, 2075 E Highland Ave M, San Bernardino, CA 92404, United States. You can also reach us by phone at +1 850 600 3949 or by email at hello@jaore.com. We are always here to help and make the process as smooth as possible.