CLASSY NAILS, doing business as Jaore, is a registered entity based in California. Our principal office is located at 2075 E Highland Ave, San Bernardino, CA 92404, United States. Our company was officially formed on November 1, 2022, and operates under Employer Identification Number 92-0898088. Jaore is the official brand name under which we operate our fine jewelry business through www.jaore.com. All transactions, billing matters, invoicing, and payment processing are handled securely under this business identity. Customers may contact us regarding any billing questions via email at hello@jaore.com or by phone at +1 850-600-3949.

At Jaore, we are committed to creating a seamless and transparent billing experience for every customer. We accept multiple forms of payment for your convenience, including major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and select alternative digital payment methods when available. All prices listed on our website are in United States Dollars (USD) and, unless otherwise stated, are exclusive of applicable taxes, shipping charges, and duties. During checkout, you will be provided with a full summary of charges including the cost of goods, sales tax (if applicable), shipping fees, and any promotional discounts applied. By placing an order, you confirm that the payment method used is yours, or that you have the owner’s permission to use it.

All payment transactions on our website are processed through secure and encrypted third-party payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Jaore does not directly store or have access to full payment card numbers or security codes. Payment information is handled through our trusted partners, ensuring your financial data remains protected at all times. Your card will be charged once your order is confirmed and before the order is shipped. In the event of a failed or declined transaction, we encourage you to verify your payment details or try an alternative payment method. If issues persist, please contact your bank or reach out to us directly.

If your billing address differs from your shipping address, you will be required to provide both during checkout. For added security, we may request identity verification or additional confirmation before fulfilling orders with mismatched billing and shipping addresses or unusually high-value transactions. This helps protect both our customers and our business from fraudulent activity. In rare cases, we may contact you to verify your information before processing your order. If we are unable to reach you within a reasonable timeframe, we reserve the right to cancel the order and issue a full refund.

Sales tax is calculated based on the shipping address provided and applicable state or local regulations. For California residents, sales tax will be applied at the current rate in accordance with the law. Orders shipped outside of California may or may not be subject to sales tax depending on nexus and legal obligations in the destination jurisdiction. International orders may be subject to customs duties, VAT, or import taxes, which are the responsibility of the customer. These charges are not collected or calculated by Jaore and are assessed by local customs authorities upon arrival. We advise international customers to check with their country’s customs office for additional information regarding import policies and charges.

Once your order has been successfully placed, you will receive a confirmation email that includes a detailed invoice outlining each item purchased, quantities, individual prices, subtotal, discounts, shipping fees, taxes, and the total amount paid. Please retain this invoice for your records, as it serves as proof of purchase. If you notice any discrepancies on your invoice or if you are charged in error, we encourage you to contact us immediately. We will investigate all billing inquiries thoroughly and make necessary adjustments or issue refunds if warranted. Refunds, where applicable, will be processed back to the original method of payment within 5 to 10 business days.

In the case of returns or order cancellations, eligible refunds will be issued for the original item price excluding any non-refundable shipping costs. You will receive a refund confirmation email once the return is approved and processed. If you paid using a promotional code or store credit, the refund will reflect the amount actually paid, not the original list price. We do not offer cash refunds for purchases made with gift cards or store credits; these will be returned in the form of store credit.

Recurring payments are not applicable unless clearly indicated for services or subscription-based offerings, which may be introduced in the future. If we ever offer subscription billing or recurring charges for special memberships or limited collections, full disclosure of terms will be presented prior to enrollment, including how to modify or cancel such arrangements.

If your billing inquiry is not addressed here or if you require assistance with an active or past order, please do not hesitate to reach out. We take billing matters seriously and are here to support you with care and clarity. Whether you have a concern regarding payment confirmation, invoice details, refund timing, or any other financial aspect of your transaction, our team is ready to assist you.

For any billing-related questions, corrections, or concerns, please contact Jaore at our official business address: 2075 E Highland Ave, San Bernardino, CA 92404, United States. You may also reach us via email at hello@jaore.com or by calling +1 850-600-3949. It is our priority to ensure your shopping experience is not only beautiful but also secure, transparent, and worry-free from checkout to delivery.