CLASSY NAILS, doing business as Jaore, is a formally registered company based in the State of California. Our principal place of business is located at 2075 E Highland Ave, San Bernardino, CA 92404, United States. The company was formed on November 1, 2022, and operates under Employer Identification Number 92-0898088. Jaore specializes in the design and sale of fine, handcrafted jewelry through its official website at www.jaore.com and affiliated communication channels. All inquiries related to purchases, returns, or policy matters may be directed to hello@jaore.com or by telephone at +1 850-600-3949.

At Jaore, we take pride in the craftsmanship and care behind every piece of jewelry we create. We want you to be completely satisfied with your order. If for any reason you are not entirely pleased with your purchase, we accept returns within a 14-day window from the date your item was delivered. To qualify for a return, items must be in their original condition — unworn, unused, unaltered, and accompanied by the original packaging, including any certificates, tags, or pouches that were included. Any signs of wear, modification, or damage caused after delivery may result in a denied return request. We reserve the right to inspect all returned items prior to approving a refund.

To initiate a return, customers must contact our team at hello@jaore.com within the 14-day window, providing the order number and reason for return. Once approved, instructions will be shared on how and where to send the item. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. For your protection, we strongly recommend using a trackable and insured shipping method, as Jaore is not liable for returns lost or damaged during transit.

Refunds will be processed only after the returned item has been received and assessed by our quality assurance team. If the item is deemed eligible, refunds will be issued to the original form of payment within 5–10 business days. Please note that shipping charges, gift wrapping, or handling fees are non-refundable. In cases of approved exchanges or store credit, we may offer alternative resolutions based on item availability and customer preference.

Custom or made-to-order items are considered final sale and are not eligible for return or refund, as these are handcrafted to your specifications. Similarly, earrings are non-returnable due to hygiene reasons, even if unworn. Sale items, promotional gifts, and limited edition pieces may also fall under final sale conditions unless otherwise stated on the product page.

If you receive an item that is incorrect, defective, or damaged during shipment, please contact us within 48 hours of delivery. We will arrange for a prompt replacement or refund, and any associated costs will be covered by Jaore. Proof of damage (such as clear photographs) may be required to process your request accurately and efficiently.

Our returns policy exists to offer you peace of mind and transparency, while also honoring the integrity of our artisans’ work. We ask that you approach the return process with the same care and respect we put into creating each piece. If you have questions, need help understanding your eligibility, or would like to share feedback about your purchase experience, we invite you to reach out.

You can contact Jaore at our studio location: 2075 E Highland Ave, San Bernardino, CA 92404, United States. We are available by email at hello@jaore.com or by telephone at +1 850-600-3949. Our customer care team is here to ensure your experience with us remains seamless, fair, and guided by trust.